Welcome to our X-Press forum. This forum is as a great virtual community for sharing new business ideas and talking about day to day life. X-Press Mall values every single ideas, comments and suggestions made by you all and there will be considered.
Forward a Complaint: This will include name of product, when it was ordered and delivered, pictures of product, proof of purchase and mail to help.xpressnetshopping@gmail.com
Return the Product: Once your claims has been reviewed and verified, we will direct you on how to proceed with returns.
Resolution: Once the returns has been received by the seller, we will initiate a resolution terms of either Replacement, Exchange or refunds
What if I the 7-days Returns Policy Period has elapsed?
It is possible to accept and process returns that have passed our 7-Days Return Policy. However, note the following:
Get a warranty from an Authorized Warranty Service in your location. If you choose to, You may contact X-Press for assistance
Contact the seller for negotiations and resolutions
Contact X-Press for return follow-up
Are there Items that are not eligible for returns?
Yes! The following products are not eligible for returns
Products that are damaged due to poor customer handling
Damage caused by customer’s misuse
Products opened without permission by an authorized person
Products that have been tampered with, with altered configuration or Architecture
All products in the following categories: Alcoholic Beverages, Health, Personal Care, E-Books and Library
All products in the following sub-categories: Home Furnishings, Men’s wear and Women’s wear