F.A.Q

Yes! If the return terms are met

​​Follow these steps

1. Forward a Complaint: This will include name of product, when it was ordered and delivered, pictures of product, proof of purchase and mail to help.xpressnetshopping@gmail.com
2. Return the Product: Once your claims has been reviewed and verified, we will direct you on how to proceed with returns.
3. Resolution: Once the returns has been received by the seller, we will initiate a resolution terms of either Replacement, Exchange or refunds

It is possible to accept and process returns that have passed our 7-Days Return Policy. However, note the following:

1. Get a warranty from an Authorized Warranty Service in your location. If you choose to, You may contact X-Press for assistance
2. Contact the seller for negotiations and resolutions
3. Contact X-Press for return follow-up

Yes! The following products are not eligible for returns

1. Products that are damaged due to poor customer handling
2. Damage caused by customer’s misuse
3. Products opened without permission by an authorized person
4. Products that have been tampered with, with altered configuration or Architecture
5. All products in the following categories: Alcoholic Beverages, Health, Personal Care, E-Books and Library
6. All products in the following sub-categories: Home Furnishings, Men’s wear and Women’s wear